Cancel/Change Order

At Wearnorules, we understand that customers may occasionally need to cancel an order or correct order details after completing a purchase. This Order Cancellation & Change Policy explains when cancellation or modification requests may be submitted and how they are handled.

This policy applies to orders placed through wearnorules.com.

Summary

Order Cancellation	Requests may be submitted before the order has been shipped
Order Changes	Requests may be submitted before shipment, subject to processing status
Request Method	Email support@wearnorules.com
Order Cut-Off Time	5:00 PM Eastern Time (ET)
Processing Time	1–2 business days, Monday–Friday
Cancellation Fee	$0
Change Fee	$0
Refund Method	Original payment method
Refund Processing	Within 7 business days after an approved cancellation
Orders Already Shipped	Cannot normally be canceled or changed
Return Option	Eligible delivered orders may be returned within 30 days
Customer Support	Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

1. Cancellation Requests

If you would like to cancel an order, contact us as soon as possible at support@wearnorules.com.

Please include your full name, order number, email address used for the purchase, and a clear statement that you want to cancel the order. We will review the current order status and confirm whether cancellation is still possible.

2. When an Order Can Be Canceled

A cancellation request may be accepted if the order has not yet been shipped or transferred to the shipping carrier. Because orders are prepared for fulfillment as soon as processing begins, cancellation is not guaranteed simply because a request was submitted. We recommend contacting us immediately after placing the order if cancellation is needed.

3. Order Processing Time

Orders are normally processed within 1–2 business days, Monday through Friday, with a daily order cut-off time of 5:00 PM Eastern Time (ET). Orders placed after 5:00 PM ET, on weekends, or on applicable holidays generally begin processing on the next business day. Processing status may affect whether a cancellation or change request can be completed.

4. Cancellation Fees

Wearnorules does not charge a cancellation fee ($0) for an order that is successfully canceled before shipment. If the cancellation request is approved, the applicable order amount will be refunded to the original payment method.

5. Refunds for Canceled Orders

If an order is successfully canceled after payment has already been captured, the refund will be issued to the original payment method. Approved cancellation refunds are normally processed within 7 business days. After we issue the refund, your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to your account, which is controlled by the payment provider.

6. Orders That Have Already Shipped

Once an order has been shipped or transferred to USPS, UPS, FedEx, or another applicable carrier, it normally cannot be canceled or modified (including shipping address, recipient name, product, size, quantity, or other details). If the order has already shipped, you may be eligible to return the product after delivery under our 30-day Return & Refund Policy.

7. Order Change Requests

Customers may contact us to request changes to an order before shipment, such as shipping address correction, recipient name correction, product change, size change, quantity change, removal of an item, or other order information corrections. Email support@wearnorules.com with your order number and clearly describe the change you are requesting.

8. Change Request Approval

Order changes are subject to current processing status, product availability, whether the package has already been prepared, whether the shipping label has already been created, and whether the order has already been transferred to the carrier. Submitting a change request does not guarantee that the requested modification can be completed. We will confirm whether the requested change was successfully made.

9. No Change Fee

Wearnorules does not charge a separate fee for an approved order modification ($0 change fee). However, if a requested product change results in a different product price, the order total may need to be adjusted accordingly. Any applicable price difference will be communicated before the change is completed.

10. Shipping Address Changes

Customers are responsible for entering a complete and accurate shipping address during checkout. If you notice an error after placing the order, contact us immediately at support@wearnorules.com with your order number, original shipping address, and correct shipping address. We will attempt to update the address if the order has not already progressed too far through processing or shipment.

11. Address Changes After Shipment

Once the package has been transferred to the shipping carrier, Wearnorules cannot guarantee that a shipping address can be changed. The carrier may restrict or refuse address modifications after shipment. Customers should carefully review their shipping information before completing checkout.

12. Product or Size Changes

If you selected the wrong product or size, contact us as soon as possible. If the order has not yet shipped and the requested replacement is available, we may be able to modify the order. If the requested product has a different price, we will explain the applicable adjustment before completing the modification. If the order has already shipped, the change cannot normally be completed, and you may instead request an eligible return after delivery.

13. Quantity Changes

If you want to increase or decrease the quantity of an item, contact us before shipment. If the requested change cannot be completed within the existing order, you may need to place an additional order or return an eligible unwanted item after delivery.

14. Adding Items to an Existing Order

After an order has been submitted, we may not be able to add additional products to the same transaction. If an item cannot be added, you may place a separate order through wearnorules.com, which will be subject to the shipping charges and terms displayed during its checkout.

15. Removing Items From an Order

If your order contains multiple items and you want to remove one or more products, contact us immediately. If the requested item has not already been prepared or shipped, we may be able to remove it and refund the applicable amount without any cancellation fee.

16. Price Differences After an Order Change

If an approved order change replaces the original item with an item of a different price, a lower-priced replacement may result in a partial refund, and a higher-priced replacement may require an additional payment or a new order. We will not charge an undisclosed additional amount without customer authorization.

17. Promotions and Discount Codes

Promotional codes and discounts applied to the original order may not automatically transfer to a replacement order or modified item if the promotion is no longer valid or the replacement does not meet the promotional conditions. Any change affecting a promotional discount will be communicated before completion where applicable.

18. Duplicate Orders

If you accidentally place the same order more than once, contact us immediately with the relevant order numbers and identify which order you want canceled. If the duplicate order has not shipped, we will review whether it can be canceled without charge.

19. Incorrect Customer Information

Customers are responsible for reviewing order details before submitting payment. If incorrect information is entered, contact us as soon as possible. We will make reasonable efforts to correct the information before shipment but cannot guarantee changes once fulfillment has progressed.

20. Requests Made Outside Support Hours

Our support hours are Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET). Requests received outside these hours will be reviewed during the next available support period. Submitting a request outside support hours does not automatically pause order processing, so cancellation or change requests should be submitted as soon as the issue is identified.

21. Weekend and Holiday Requests

Orders are processed on business days, Monday through Friday. Requests received during weekends or applicable holidays will be reviewed as soon as reasonably possible during support operations. Order status at the time the request is reviewed will determine whether cancellation or modification remains possible.

22. Cancellation by Wearnorules

In limited circumstances, Wearnorules may cancel an order before fulfillment due to product unavailability, payment authorization failure, suspected fraudulent activity, invalid or incomplete order information, an obvious technical or pricing error, legal or regulatory restrictions, or inability to fulfill the order. If Wearnorules cancels a paid order and the product is not supplied, the applicable payment will be refunded to the original payment method.

23. Out-of-Stock Products

Although we make reasonable efforts to maintain accurate inventory information, a product may occasionally become unavailable after an order is placed. If an ordered item becomes unavailable, we may contact you regarding available alternatives, cancel the unavailable item, or cancel the affected order. We will not substitute a materially different product without customer approval. If payment has already been collected for a canceled item, the applicable amount will be refunded.

24. Cancellation Due to Payment Issues

An order may be canceled if payment cannot be successfully authorized or verified due to payment authorization failure, incorrect billing information, payment provider rejection, or security verification failure.

25. Suspected Fraud or Unauthorized Transactions

For customer and business security, an order may be delayed, reviewed, or canceled where transaction information reasonably indicates possible fraud or unauthorized use. Additional verification may be requested where appropriate. If an order is canceled after a completed charge, the applicable refund will be returned to the original payment method.

26. Cancellation After Delivery

An order cannot be canceled after it has been delivered. If you no longer want the product after delivery, you may request a return under our Return & Refund Policy within 30 days from the delivery date. Approved returns qualify for free return shipping and have no restocking fee.

27. Refusing Delivery

Customers should not refuse delivery as a substitute for following our return process unless specifically instructed by Wearnorules. An unauthorized refused shipment may result in delayed return identification or refund processing. If you no longer want a shipped order, receive the package and contact us to initiate an authorized return.

28. How to Request a Cancellation or Change

To request an order cancellation or modification:

• Email support@wearnorules.com.
• Include your full name and order number.
• Clearly state whether you want to cancel or modify the order.
• If requesting a change, provide the correct replacement information and wait for confirmation from our support team.

A cancellation or change should not be considered completed until Wearnorules confirms the request.

29. Confirmation of Cancellation or Changes

We will communicate whether your request has been approved, completed, or unable to be completed because of the order status. If a change cannot be made because the order has already shipped, we will explain the applicable return option.

30. Relationship With Our Return Policy

This policy applies primarily before shipment. Once an order has been delivered, eligible return requests are handled under our Return & Refund Policy (30-day return window, free return shipping for accepted returns, $0 restocking fee, $0 storage fee, and refund processing within 7 business days after receipt, inspection, and approval).

31. Relationship With Our Shipping Policy

Cancellation and order-change availability can depend on fulfillment status (order cut-off at 5:00 PM ET, processing in 1–2 business days Monday–Friday, transit in 5–10 business days Monday–Friday, standard shipping fee of $6.99 per order via USPS, UPS, or FedEx).

32. Consumer Rights

Nothing in this policy is intended to limit any mandatory consumer rights provided by applicable law. Where applicable law provides greater rights than this policy, those mandatory legal requirements will apply.

33. Contact Us

For cancellation requests, order changes, address corrections, or questions about an existing order, contact:

• Store: Wearnorules
• Website: wearnorules.com
• Email: support@wearnorules.com
• Address: 560 Norton Pkwy, New Haven, CT 06511-1634, United States
• Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Eastern Time observes EST (UTC−5) during standard time and EDT (UTC−4) during daylight saving time.